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Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant exam is an important certification for Salesforce professionals who want to demonstrate their expertise in Service Cloud solutions. Service-Cloud-Consultant exam is designed to validate the candidate’s knowledge of Service Cloud functionality, ability to design and implement Service Cloud solutions, and manage ongoing Service Cloud operations. Salesforce Certified Service cloud consultant certification is highly valued in the job market and can help professionals advance their careers in customer service, sales, marketing, and IT departments.

Salesforce Service-Cloud-Consultant Certification Exam tests candidates on their knowledge of Salesforce Service Cloud features, design, and implementation. Service-Cloud-Consultant exam is designed to evaluate the candidate's ability to configure and customize Service Cloud applications, manage data, and understand the various features of Service Cloud. Service-Cloud-Consultant exam also covers topics related to customer support, case management, service level agreements, and reporting.

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Salesforce Certified Service cloud consultant Sample Questions (Q107-Q112):

NEW QUESTION # 107
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

Answer: A,D

Explanation:
Open CTI features can be made available to users when building a Lightning App using the App Manager by adding them on a utility bar of the Lightning App or on a record Activity Feed list. A utility bar is a fixed footer that displays utilities (such as Open CTI SoftPhone) as icons in a panel at the bottom of every page in an app. Users can access Open CTI features such as making calls, receiving calls, transferring calls, or logging calls from the utility bar. An Activity Feed list is a component that displays all the past and upcoming activities related to a record, such as tasks, events, emails, or calls. Users can access Open CTI features such as dialing a phone number or logging a call from the Activity Feed list. Verified References: Service Cloud Consultant Certification Guide & Tips, Add Utilities to Your App's Utility Bar, Add Activities to Your Lightning Pages


NEW QUESTION # 108
What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

Answer: A,B,D

Explanation:
These are three best practices that should be used when deploying Salesforce functionality to production.
Planning and communicating the deployment to all users of the organization in advance will help avoid confusion and disruption, as well as ensure user adoption and feedback. Selecting a window of time when users will NOT be making changes to the organization will prevent data loss, conflicts, and errors during the deployment process. Ensuring all users refrain from logging into production for an entire day prior to deployment will minimize the risk of overwriting or corrupting the deployed functionality. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/plan-an
:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/deploy-


NEW QUESTION # 109
A Service Cloud Consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks executives. The dashboard needs to provide insights that will assist in decision-making.

Answer: B

Explanation:
Service & Support Dashboards from AppExchange are prebuilt analytics solutions designed by Salesforce to provide executives with key insights into service operations-such as case volume, backlog, response time, and customer satisfaction metrics. These dashboards are optimized for decision-making and align with standard Salesforce data models.
Option A (Omni-Channel Analytics) focuses on routing and agent utilization, which are more operational metrics than executive-level KPIs.
Option C (CTI reports) provide telephony insights but are too narrow for strategic management dashboards.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Contact Center Analytics Domain.
* Salesforce AppExchange Listing: "Service & Support Dashboards."
* Salesforce Help: "Use Prebuilt Dashboards for Service Cloud Insights."


NEW QUESTION # 110
What are three necessary steps to test that the Omm-Channel implementation is routing correctly?
Choose 3 answers

Answer: B,C,D

Explanation:
Explanation
These are three necessary steps to test that the Omni-Channel implementation is routing correctly. Changing the owner to a queue associated with the routing configuration ensures that the record is eligible for routing by Omni-Channel. Logging in as a user who is enabled for Omni-Channel access allows the user to receive work items from Omni-Channel and see the Omni-Channel Utility widget. Opening the record you want to route triggers Omni-Channel to evaluate the record and route it to an available agent based on the routing configuration settings. Verified References: : Test Your Routing Configuration


NEW QUESTION # 111
Universal Containers' support team requires its customers to submit their support inquiries via free form email
(Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

Answer: D


NEW QUESTION # 112
......

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